Refund and Exchange Policy
We have a 07-day return if Damaged or Exchange policy, which means you have 07 days after receiving your item to request the claim.
To be eligible for a Claim, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a claim, you can contact us at support@hooniyaz.com Please note that exchange / damaged returns will need to be sent to the following address: [ Rawalpindi, Pakistan ]
If your claim is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a damaged or Exchange Claim will not be accepted.
You can always contact us for any question at support@hooniyaz.com
or
Can WhatsApp us as At : +923065106809
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be claimed for exchange, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchange on sale items or gift cards or custom orders,
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Generally We Do not offer any Refund against damage and exchange,
Refund is only dependent on the situation at time and acceptance of claim.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment less Delivery Charges method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@hooniyaz.com , Or What’s App us : +92-3065106809
Order Cancellation
We may cancel orders for any reason. normally the reasons includes the item is out of stock, or due to pricing errors or change in price or credit card payment is declined.
PRODUCT DISCLAIMER
1. We ensure product images & descriptions to remain same mentioned But there are chances of some minor differences between product images on the website and the actual product. Mostly these issues are due to photo shoot using special lights to make image as that as of real.
So please keep in mind that colors in pictures may slightly vary from actual item due to the lighting during photo shoot, your device display settings or printing quality of catalog and/or inlay cards.
2. Customer is requested to review the product description before making an order.
3. We Deals in Original Products and Master Replica , so for Replica products, there are chances that Model Wear Dress & Designee ma be Different from the Actual , So It is advised to all Customers to Read the Description in details and also view the Open Dress Picture that is attached along with original model wear
4. For Replica Products, Open Dress as shown in Product Picture will be delivered to you instead of Model Wear.
5. So please check before making the order.